@inbook{ MARTIN_DELGADO_ZARCO:361-384,

author = { MARIA ANGUSTIAS MARTIN QUIROS and ANTONIO DELGADO PADIAL and VICTORIA EUGENIA ZARCO MARTIN } ,

title = { CALIDAD TOTAL Y MEJORA CONTINUA [TOTAL QUALITY AND CONTINUOUS IMPROVEMENT] },

booktitle = { PSICOSOCIOLOGIA DE LAS ORGANIZACIONES },

isbn = { 987-506-057-7 },

publisher = { DOCENCIA. BUENOS AIRES },

pages = { 361 - 384 },

year = { 2002 },

}